FAQs
What does J&K do different?
J&K is a family owned and operated company, focused on providing honest full-flavored beef, lightly seasoned and smoked to perfection. We offer small batch, hand crafted, big slab jerky, the way it should be made.
When will my order ship?
Orders typically ship within 1–3 business days, excluding weekends and holidays. You will receive a tracking email once your order is fulfilled.
How long does shipping take?
Delivery usually takes 2–5 business days depending on location. Remote areas may take slightly longer.
My order says delivered but I do not have it.
Please check around your property, ask neighbors, and wait 24 hours as carriers sometimes pre-scan deliveries. If it is still missing after 24 hours, contact customerservice@jkjerky.com with your order number.
What is the difference between the brisket and traditional lineup?
The brisket is made from real slabs of brisket meat (cut from the pectoral region), whereas the traditional jerky is made from the top round. The brisket is soft and tender, while the traditional line is your classic “grip-it and rip-it” jerky.
Do you accept returns?
Due to food safety regulations, we do not accept returns on food items. If there is an issue with your order, please contact us customerservice@jkjerky.com and we will be happy to help. You can review our full Terms of Service here.
What is El Jefe?
El Jefe is our sister company, offering chamoy-flavored gummies, extreme sour gummies, and Hispanic beef jerky and nuts. To learn more, visit https://www.eljefesnacks.com
Where do you source your meat from?
All of our meat is sourced locally from the United States.
Where do you make the jerky?
Our small batch beef jerky is handcrafted here in the U.S. with facilities in CA and NV.
Are your products gluten free?
The majority of our brisket line is gluten free, but please refer to the nutritional facts for any allergen information.
My jerky has white spots on it. What is that?
White material can be a variety of things including salt or fat. Since we use premium beef with such big slices, you will see lots of marbling on our slabs. Also, a little bit of fat is a completely normal occurrence and does happen from time to time.
If you have any concerns with the product, reach out to our customer service team who is more than happy to help.
What is the best way to store my jerky?
Our jerky is 100% shelf-stable in a cool, ambient environment before opening. It does not require any special handling or refrigeration.
How long will my jerky last when I open the bag?
If the jerky has a re-sealable bag the product should be refrigerated and consumed within 3 days of opening the bag. If the bag is not re-sealable the jerky should be consumed that same day.